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RETURNS & EXCHANGE POLICY

RETURNS & EXCHANGE POLICY

To initiate a refund/exchange, please email us at ask@fitgear.shop 


TERMS & CONDITIONS

We understand that buying online can be tricky without having seen the actual product or try it on. With that in mind, we happily accept returns and exchanges within 30 days from when you've received your order:

  • Returned items must have tags intact and be returned in its original packaging 
  • Returned items must not be soiled, washed or altered, with no visible signs of wear or tear
  • The purchaser will return the item at own cost, we will issue exchanges free of charge thereafter. 

Fitgear reserve the rights to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchanges once.

For a refund, shipping fees paid are not refundable. Refunds are only provided after products are received and processed at our warehouse.

Please note that refunds are strictly not allowed for items that have been exchanged.

HOW LONG WILL IT TAKE FOR MY REFUND/EXCHANGE TO BE PROCESSED?
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