Refund policy

Returns & Refunds

We accept returns within 14 days of delivery. Items must be unworn, unwashed, with tags attached, in their original packaging.

Exchanges first. If the size or colour isn't right, we'll exchange it, subject to stock. If your size or colour isn't available, we'll refund instead.

Return shipping: we cover it when the item is faulty, damaged, or we sent the wrong item or size. For change of mind, the customer covers return postage.

Refunds are returned to the original payment method within 5 working days of us receiving and checking the item.

To start a return, email ask@fitgear.shop with your order number and a photo.

Return address:
FG Active Sdn Bhd (Returns)
12B (2nd Floor, above Fatt Hei Len Restaurant / Synergy Four)
Jalan 30A/119, Taman Taynton View
56000 Kuala Lumpur, Malaysia
Tel: 016-910 7118