Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

How much does shipping cost?
How long does delivery take?
This is not the size/colour I’ve ordered!
An item is missing from my order.
Which address should I ship my order to?
Can I choose Cash on Delivery (COD) for pre-order items?
How do I place an order?
What do I do if I have any additional inquiries for my order?
What payment methods do you accept?
Can I amend/cancel my order?
How do I add an item to my order after checking out?
Do you restock items?
Do I need to register to shop?
Will you pass my details to any other companies?
What is your online security policy?
What are your return policies?
How do I return something to you?
Can I exchange my item to a new size if i ordered the wrong size?
Will you refund me my delivery charge?
Have you received my returned items?
I returned an item and it was incorrectly shipped.
Can I come and collect or return a parcel in person?
What are your standard terms & conditions for sales using codes?
Why is my discount code not working?
An item is missing from my order.
What do I do if I have any additional inquiries for my order?

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